Sales Advisor

Customer Services 24/08/2017

Working within Customer Services in either the Inbound or Outbound team.
Able plan & organise your workload and to be able to sell up to customers at all times.
Must have the ability to work under pressure within a call centre environment.
Full and Part time positions available.

Scope of the job:

  • Drive sales volume and distribution through effective campaign management
  • Working in a fast paced environment, ensure delivery of Primo Drinks operational objectives
  • Be accountable for targeted campaigns and their success by driving specific sales campaigns and other target activities
  • Provide a professional, welcoming, friendly and effective service to customers
  • Manage first contact resolution by providing a proactive, sensitive and professional service for customer queries and complaints

Key Responsibilities:

  • Develop and deliver outbound call plans, utilising selling skills to implement promotional sales activity that supports additional growth in revenue
  • Bring campaigns and promotions to life for customers, through highlighting and up-selling current campaign activity offers
  • Meet telesales metrics, such as call ready times and customer alignment targets
  • Demonstrate motivation and resilience whilst following a sales process
  • Effective time management, maintaining a balance between outbound calls and off line activity (including inbound calls when necessary)
  • Conduct effective pre-call planning to establish customer details and proposed selling conversation
  • Deploy effective questioning and listening techniques to profile and understand the needs of the customer, using that information to maximise sales through up selling by introducing new brands
  • Take responsibility and accountability of performance towards personal and departmental objectives
  • Deliver consistent scoring against call quality objectives
  • Build strong relationships internally and externally, focusing on connectivity with aligned sales managers
  • Through information obtained, ensure effective product matching to best meet the requirements of the customer

Experience Required:

  • Proven track record of achievement within a targeted environment
  • Excellent communication and negotiation skills
  • Experience in a sales, customer service or contact centre environment, ideally with a results and team working focus
  • Experience of dealing with customers/consumers, always in a professional manner
  • Proven ability to effectively self-manage a workload with changing priorities and deadlines

Functional Skills:

  • Excellence in execution
  • Act as an ambassador for Primo Drinks, ensuring effective engagement with our customers and key contacts
  • PC literate, including Microsoft Office skills
  • Ability to negotiate and ‘close the sale’ with customers
More Info

Delivery Driver

Warehouse 24/08/2017

Delivers items by preparing, loading, unloading, operating, and cleaning a van.

Work 9am - 6pm, 5 days a week and WILL INCLUDE WEEKEND WORK. Immediate Start is available

Positions available at our Stoke and Lancashire Depots

Salary: £17,131


* Prepares van for operation by inspecting general condition; checking fluid levels and tire pressure; obtaining or scheduling required repairs; validating adherence to roadability standards.

* Always exceeds the customer’s expectations through high-level customer service – polite, well mannered, etc

* Helps Loads van by placing and securing items.

* Delivers items by identifying destinations; establishing route; operating the van; unloading items.

* Serves customers by understanding and resolving or forwarding complaints; adjusting orders.

* Obtains payment by accepting cash, cheques, and credit card payments.

* Participates in stock takes

* Well presented at all times

* Driving experience of Transit or similar vehicle is essential

* Must be over 25 for insurance purposes

* Must have a good physical fitness level as the position require heavy manual lifting

* Knowledge of the local area surrounding the depot would be an advantage
Data Entry Skills, Scheduling, Travel Logistics, Verbal Communication, Customer Focus, Deadline-Oriented, Travel, Acute Vision, Lifting, Selling to Customer Needs, Dependability

More Info